When will my order ship?
Most orders ship within 24-48 hours.
Products that are made to order ship in 4 to 7 business days.
If an item is out of stock or on back order,
BeyondBeds.com will contact you within 48 hours upon
receiving your order.
Free Ground Shipping in the Continental US
This shipping policy applies to the lower 48 states and excludes Alaska and, in some cases, Hawaii. Most items
will be shipped via UPS, or FedEx Ground. Smaller items such as,
Sulfur Soap and Breathe Aids ship
by USPS First Class Mail. If you’d like expedited shipping for any items, please include a note when placing your order and the additional charge will be applied separately. You may also call us before completing your order.
Please call or email for
shipping quotes to Alaska, Hawaii or Canada before placing your order.
Online or Phone Orders
Once your order is placed you will receive an email confirming it.
Please take a moment to review the details to ensure everything is correct.
If you don’t receive a confirmation email or if you’re unsure whether your order was successfully submitted, just give us a call and we’ll be happy to help.
Tracking Your Order
We’ll email you a shipping confirmation and tracking number as soon as all or part of your order has been shipped.
If you checked out as a guest, you won’t be able to view your order status online, but you’ll still be able to track your shipment once you receive the tracking number by email.
Orders to Alaska,Canada, Hawaii, APO's.
If you have any questions about shipping our products
to your location, please email or call us before placing your order.
International Orders (We are not able to ship all of our products Internationally)
International orders MUST email for a shipping quote, before placing your order. If you place an order, the shipping will not be calculated and your order may be cancelled. We will email you with the shipping cost for your approval before we charge you.
All duties, taxes, brokerage fees, customs clearance fees, etc. are the responsibility of the customer.
All costs associated with the return of the shipment to BeyondBeds.com are also the responsibility of the customer.
Free Freight Shipping (LTL) Less than Truck Load
Shipping of all our mattresses, adjustable beds and/or adjustable foundations are free of charge to the lower 48 US states.
The delivery company will call once your order arrives in your local area
and will arrange a day and time that is convenient for you to have
the item delivered. It's a good idea to have a friend ready to help you
set up your mattress on the day it arrives. Please allow 2 to 3 weeks for
delivery of your bed or adjustable foundation.
To ensure a timely delivery, please provide a reliable phone number so you can be reached by the shipper.
Adjustable beds ship in 1-2 weeks.
White Glove Services - In Home Set Up
Customers wanting inside delivery and setup will need to purchase White Glove Services with the purchase of their mattress or sleep system.
White Glove Service includes delivery and set up of the mattress set in your home. Your mattress set will be delivered within 2-3 weeks of
the order date. The white-glove delivery company will call you to set up a delivery appointment approximately 48 hours in advance.
The delivery includes carrying the mattress set inside, un-boxing it, simple set-up in the proper room, and removal of the boxing material.
Due to state hazardous materials laws, the delivery WILL NOT include moving your current mattress.
Please have your bed frame empty and ready for delivery.
When your mattress set is delivered, make sure to carefully inspect it for any damage or defects.
If you notice any damage or defects, you must note them on the shipping receipt and refuse the delivery.
If you notice damage/defects and refuse the mattress set, please notify BeyondBeds.com immediately so we can quickly resolve the issue for you.
Expedited Shipping
If you need your order shipped sooner, please give us a call for a shipping quote before placing your order. Please note that certain items—such as custom orders—may not qualify for expedited shipping.
All expedited shipping costs are the customer’s responsibility. Delivery times for express shipments are determined by the carrier, and BeyondBeds.com cannot be held responsible if the carrier does not meet their guaranteed delivery timeframe.