In stock merchandise
usually ships the same day or next day.
Products that are made to order ship in 2 to 7 business days.
If an item is out of stock or on back order,
BeyondBeds.com will contact you within 24 hours upon
receiving your order.
Free Ground Shipping
This applies to the lower 48 States (and does not include Alaska
or sometimes Hawaii) Most items with the exception of mattresses
will be shipped via UPS, or FedEx Ground. Smaller items such as the Chillow Plus,
Original Chillow, Mini Chillow, Petzlife Oral Care Gel & Spray, and HyaFlex ship
by First Class Mail. Priority Mail (2 -3 day shipping) is available on these items
for an additional $4.00. If you would like Priority Mail shipping on any of these items,
you can add a note when placing your order and you will be charged separately, or simply call us
before placing your order. Please call for expedited shipping charges. Please call for
shipping quotes to Alaska, Hawaii or Canada before placing your order.
Once your order is placed you will receive an email confirming your order.
Please check to make sure all your information was entered correctly.
If you do not receive an order confirmation by email after placing your order,
or you are unsure if your order went through, please call us. Once your order ships
you will receive an email notification, and a tracking number. All we need is a correct
e-mail address at the time of your order. If you log in as a guest when you place your order,
you will not be able to track or check your order status online, however you will be able to
track your order, once your order has shipped and a tracking number is sent to you.
Not all products ship to Hawaii, Alaska, Canada, APO's.
If you have any questions about any of our products shipping
to your location, please call us before placing your order.
International Orders
International orders MUST email for a shipping quote, before placing your order.
All duties, taxes, brokerage fees, customs clearance fees, etc. are the responsibility of the customer.
All costs associated with the return of the shipment to BeyondBeds.com are also the responsibility of the customer.
Free Freight Shipping
Shipping of all our mattresses is free of charge to the lower 48 US states.
The delivery company will call once the mattress arrives in your local area
and will arrange a day and time that is convenient for you to have
the mattress delivered. It's a good idea to have a friend ready to help you
set up your mattress on the day it arrives. Please allow 2 to 3 weeks for
delivery of your mattress.
To avoid shipping delays, please provide a reliable daytime phone where you can be contacted.
Adjustable beds ship in 1-2 days. Please allow 7-10 days for delivery
White Glove Services
Customers wanting inside delivery and setup will need to purchase White Glove Services with the purchase of their mattress or sleep system.
White Glove Service includes delivery and set up of the mattress set in your home. Your mattress set will be delivered within 2-3 weeks of
the order date. The white-glove delivery company will call you to set up a delivery appointment approximately 48 hours in advance.
The delivery includes carrying the mattress set inside, un-boxing it, simple set-up in the proper room, and removal of the boxing material.
Due to state hazardous materials laws, the delivery WILL NOT include moving your current mattress or removal of the old bedding.
Please have your bed frame empty and ready for delivery.
When your mattress set is delivered, make sure to carefully inspect it for any damage or defects.
If you notice any damage or defects, you must note them on the shipping receipt and refuse the delivery.
If you notice damage/defects and refuse the mattress set, please notify BeyondBeds.com immediately so we can quickly resolve the issue for you.
Expedited Shipping
If you need your order expedited, please call us for a shipping quote prior to placing your order.
(Shipping costs for expedited shipments are paid by the customer).
Note: Express Shipment delivery times are the responsibility of the carrier who is shipping the product.
BeyondBeds.com is not responsible if the carrier does not fulfill their guarantee of service.