Product Return Policy

BeyondBeds.com is committed to providing our customers with prompt and efficient customer service. We are always available to answer any questions you may have. We ask that you please contact us as soon as possible if you have questions regarding returning or exchanging any of our products.

In the unlikely event that your merchandise arrives in a damaged or defective condition, please notify us by telephone at 888-774-4046, or by email within 72 hours and we will arrange to replace the item at no cost to you.

In the event of an exchange or "authorized return", you will be provided with an RMA number and proper instructions on how and where to return your merchandise. It is always advisable to obtain a tracking number for your records, on any item you ship back to us using your preferred shipping method.

Once your order has been shipped and is in transit, it cannot be cancelled.

If you refuse an order, you will be refunded, minus our incurred shipping costs, once the merchandise is received back to us. (with the exception of mattresses).

Products that are returnable will be refunded in full minus our incurred shipping costs. You MUST call first prior to returning any product to receive an RMA# and return authorization instructions. A restocking fee may apply to some returnable items. Pillows, Mattresses, and Mattresses Sets may not be returned for health or hygienic reasons. Adjustable beds or Adjustable Bases are not returnable due to high ship costs. Products that are custom made or made to order are not returnable.

Please check the specific return policy for each product listed below:

Note: Click on the product name below to view return policy.

Alpaca Pillows by Malpaca®

This product has a 30-day money back guarantee. Customer is responsible for the return shipping charges. Our incurred shipping costs to you plus a $5.00 processing fee are non-refundable. You MUST call first prior to returning this product to receive proper return authorization instructions.(Click here to go to product page >>>)

Aller-Zip® Bedding Encasements

This product is non-returnable. (Click here to go to product page >>>)

Bedfan® Personal Cooling System

This product has a 30-day money back guarantee. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable. You MUST call first prior to returning this product to receive proper return authorization instructions. (Click here to go to product page >>>)

Bowsers Pet Products Double Donut Dog Bed

These products are made to order and are non-returnable. (Click here to go to product page >>>)

Bowsers Pet Products Buttercup Cat Bed

These products are made to order and are non-returnable. (Click here to go to product page >>>)

Branche Silk Pillowcases and Eyemasks

This product has a 14 day return policy on unopened, unused items in original condition and packaging. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

Canine Cooler ® Thermoregulating Pet Bed

This product has a 30-day money back guarantee. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.You MUST call first prior to returning this product to receive proper return authorization instructions.(Click here to go to product page >>>)

ChillowPlus® Chillow® or Mini Chillow®

Chillow Cooling Pillow Insert

This product has a 30-day money back guarantee. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable. You MUST call first prior to returning this product to receive proper return authorization instructions. (Click here to go to product page >>>)

ChiliGel™ Body Pad and Pillow Pad

This product is non-returnable due to hygienic reasons. (Click here to go to product page >>>)

ChiliPad™

This product has a 90-day money back guarantee. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable. You MUST call first prior to returning this product to receive proper return authorization instructions.(Click here to go to product page >>>)

Dog Gone Smart™ Bed with Nanotechnology

This product is non-returnable.(Click here to go to product page >>>)

Down Decor® Down Topped Feather Bed

Down Decor® White Goose Down Density Pillow

These products are non-returnable due to hygienic reasons.(Click here to go to product page >>>)

Down Decor® Vancouver White Goose Down Density Pillow

These products are non-returnable due to hygienic reasons.(Click here to go to product page >>>)

Down Decor® European White Goose Down Comforter

(Click here to go to product page >>>)

DreamFit™ Sheet Sets & Pillowcases

This product has a 14 day return policy on unopened, unused items in original condition and packaging. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

Kumi Kookoon Habotai Silk Sheets

This product has a 14 day return policy on unopened, unused items in original condition and packaging. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable. (Click here to go to product page >>>)

Errebicasa Italian Linens Woven in Italy

This product has a 14-day return policy on unopened, unused items in original condition and packaging. Please check packaging before opening to make sure you have ordered the correct size. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges. Opened sheets are NOT returnable. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

Gel-Pedic™ Pet Bed

This product is non-returnable. Please make sure you have measured your pet and have ordered the correct size.(Click here to go to product page >>>)

Protect-A-Bed® Premium Mattress & Pillow Protectors

This product has a 14-day return policy on unopened, unused items in original condition and packaging. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

Gotcha Covered® Sheet Sets

This product has a 14-day return policy on unopened, unused items in original condition and packaging. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

Home Source International Bamboo Sheets

This product has a 14-day return policy on unopened, unused items in original condition and packaging. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

HyaFlex™ Hyaluronic Acid

This product is returnable if sealed and unused.(Click here to go to product page >>>)

K & H Products

All K&H products are returnable if unused and returned in original condition and packaging. A 10% restocking fee applies. You MUST call first prior to returning this product to receive proper return authorization instructions. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

Kumi Kookoon Mulberry Silk Charmeuse Silk Sheets

This product has a 14-day return policy on unopened, unused items in original condition and packaging. Restocking fee may apply. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

KneeSleeper Pillow

This product has a 30-day money back guarantee. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable. You MUST call first prior to returning this product to receive proper return authorization instructions.(Click here to go to product page >>>)

Leggett & Platt Adjustable Bed Bases/Foundations

This product is non-returnable, but has a 2-year limited warranty.(Click here to go to product page >>>)

Leggett & Platt Restmore® Metal Bed Frame

This product is non-returnable. (Click here to go to product page >>>)

Leggett & Platt 400TC Adjustable Beds Sheets

Leggett & Platt Home Collection 310TC

This product has a 14 day return policy on unopened, unused items in original condition and packaging. Our incurred shipping costs to you are non-refundable. Please check the packaging "before opening" to make sure you have ordered the correct size. Sheet sets ordered that are the wrong size may be exchanged but a restocking and shipping fee will apply. These sheets will fit mattresses between 11"- 18" deep. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges (Click here to go to product page >>>)

Latex Contour Pillow by Royal-Pedic®

This product is non-returnable due to hygienic reasons.(Click here to go to product page >>>)

Latex Bed Wedge

This product is non-returnable due to hygienic reasons.(Click here to go to product page >>>)

Manito Luxury Silk Linens

This product has a 14 day return policy on unopened, unused items in original condition and packaging. You MUST call first prior to returning this product to receive proper return authorization instructions.Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable. (Click here to go to product page >>>)

Mari Ann Silk Pillowcases & Eye Masks

This product is made to order and therefore is non-returnable.(Click here to go to product page >>>)

Mari Ann Silk Pillow

This product is made to order and therefore is non-returnable.(Click here to go to product page >>>)

Max Comfort® Memory Foam Dog Bed

This product is made to order and therefore is non-returnable.(Click here to go to product page >>>)

Mediflow® Fiber plus WaterBase® Pillow

This product is non-returnable.(Click here to go to product page >>>)

Mr. Herzher's Decorative Pet Bed

All Mr Herzher's unused items are exchangeable for size only, with a $15.00 restocking fee. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

Natura/RevSleep Pillows

This product is non-returnable. Exceptions may apply, please call. Due to hygiene reasons, pillows can never be resold and therefore must be discarded.(Click here to go to product page >>>)

Natura/RevSleep Latex Mattress Toppers

This product is not returnable.(Click here to go to product page >>>)

Natural Latex Foam Dog Bed

This product is made to order and therefore is non-returnable.(Click here to go to product page >>>)

Organic Cotton Sheets (GOTS ) Certified 300TC Percale 100% Cotton Made in Portugal

This product has a 14-day return policy on unopened, unused items in original condition and packaging. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

O•ZONELite™ Titanium Dioxide Indoor Air Purification

This product has a 30 day return policy. (Click here to go to product page >>>)

Organic Cotton Sheets GOTS

This product has a 14-day return policy on unopened, unused items in original condition and packaging. Please check packaging before opening to make sure you have ordered the correct size. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges. Opened sheets are NOT returnable. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

Petzlife Products Inc. Oral Care Gel & Oral Care Spray

This product has a 60-day money back guarantee. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

PureCare Sheets

These products are non-returnable due to hygienic reasons. Please call prior to purchase if you have any questions regarding how these sheets will fit your mattress.(Click here to go to product page >>>)

Protect-A-Bed®

This product is non-returnable. (Click here to go to product page >>>)

Premium Mattress & Pillow Protectors

This product is non-returnable.(Click here to go to product page >>>)

Royal Pedic Organic Latex Mattress

These products are non-returnable.(Click here to go to product page >>>)

Royal Pedic Organic Latex Toppers

These products are non-returnable.(Click here to go to product page >>>)

SAFIYA Fine Linens™ Long Staple Egyptian Cotton Sheet Sets

This product has a 14-day return policy on unopened, unused items in original condition and packaging. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

ShieldLife

These products are non-returnable due to hygienic reasons.(Click here to go to product page >>>)

Sleep and Comfort Products™ Intense® Butterfly Pillow™

This product has a 14-day return policy if unused in original condition and packaging. A $10.00 restocking fee applies. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

Sleep and Comfort Products™ Memory Foam Mattress Topper

This product is non-returnable.(Click here to go to product page >>>)

SnugFleece Woolens® Mattress Covers / Pads

This product is has a 30-Day No-Risk Sleep Satisfaction Guarantee. Product must be returned in new condition with original packaging. You MUST call first prior to returning this product to receive proper return authorization instructions.Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

Southern Textiles Maxicale Sheets

This product has a 14 day return policy on unopened, unused in original condition and packaging. A 10% restocking fee applies. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable(Click here to go to product page >>>)

Splintek® SleepRight Side Sleeping Memory Foam Pillow

This product is non returnable but exchangeable for size ONLY, if returned in good condition within 10 days. Customer is responsible for the return shipping fees. This pillow has a 5-year replacement warranty providing assurance that product will retain its supportive qualities.(Click here to go to product page >>>)

Wash 'n Zip

This product is non-returnable. Please make sure you have measured your pet and have ordered the correct size.(Click here to go to product page >>>)

Wool Filled Pillow

This product is non-returnable due to hygienic reasons.(Click here to go to product page >>>)

Yala® Bamboo Sheet Sets

his product has a 14-day return policy on unopened, unused items in original condition and packaging. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

Yala® Sandwashed Seamless Silk Sheet Sets

This product has a 14-day return policy on unopened, unused items in original condition and packaging. Customer is responsible for the return shipping charges. You MUST call first prior to returning this product to receive proper return authorization instructions. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)