Product Return Policy

BeyondBeds.com is committed to providing our customers with prompt and efficient customer service. We are always available to answer any questions you may have. We ask that you please contact us as soon as possible if you have questions regarding returning or exchanging any of our products.

In the unlikely event that your merchandise arrives in a damaged or defective condition, please notify us by telephone at 888-774-4046, or by email within 72 hours and we will arrange to replace the item at no cost to you.

In the event of an exchange or "authorized return", you will be provided with an RMA number and proper instructions on how and where to return your merchandise. It is always advisable to obtain a tracking number for your records, on any item you ship back to us using your preferred shipping method.

Once your order has been shipped and is in transit, it cannot be cancelled.

If you refuse an order, you will be refunded, minus our incurred shipping costs, once the merchandise is received back to us. (with the exception of mattresses).

Products that are returnable will be refunded in full minus our incurred shipping costs. You MUST call first prior to returning any product to receive an RMA# and return authorization instructions. A restocking fee may apply to some returnable items. Pillows, Mattresses, and Mattresses Sets may not be returned for health or hygienic reasons. Adjustable beds or Adjustable Bases are not returnable due to high ship costs. Products that are custom made or made to order are not returnable.

Please check the specific return policy for each product listed below:

Note: Click on the product name below to view return policy.

Alpaca Pillows by Malpaca®
Aller-Zip® Bedding Encasements
Bedfan® Personal Cooling System
Bowsers Pet Products Double Donut Dog Bed
Bowsers Pet Products Buttercup Cat Bed
Branche Silk Pillowcases and Eyemasks
Canine Cooler ® Thermoregulating Pet Bed
ChillowPlus® Chillow® or Mini Chillow®
ChiliCloud™ Pillows

ChiliGel™ Body Pad and Pillow Pad
ChiliPad™
Dog Gone Smart™ Bed with Nanotechnology

Down Decor® Down Topped Feather Bed
Down Decor® Vancouver White Goose Down Density Pillow
Down Decor® European White Goose Down Comforter
DreamFit™ Sheet Sets & Pillowcases
Empress Silk 15 Momme Silk Sheet Sets
Errebicasa Italian Linens Woven in Italy
Fauna Sauna™ Far Infrared Heat for Pets
Gel-Pedic™ Pet Bed
Protect-A-Bed® Premium Mattress & Pillow Protectors
Gotcha Covered® Sheet Sets
Home Source International Bamboo Sheets
HyaFlex™ Hyaluronic Acid
K & H Products
Kumi Kookoon Mulberry Silk Charmeuse Silk Sheets
KneeSleeper Pillow
Leggett & Platt Adjustable Bed Bases/Foundations
Leggett & Platt Restmore® Metal Bed Frame
Leggett & Platt 400TC Adjustable Beds Sheets
Latex Contour Pillow by Royal-Pedic®
Manito Luxury Silk Linens
Max Comfort® Memory Foam Dog Bed
Mediflow® Fiber plus WaterBase® Pillow
Mr. Herzher's Decorative Pet Bed
Mr. Herzher's Rhino-wicker™ Pet Residence
Mr. Herzher's Rhino-wicker™ Litter Pan Cover
Mr. Herzher's Decorative Pet Steps
Natura/RevSleep Pillows
Natura/RevSleep Latex Mattress Toppers
Natural Latex Foam Dog Bed
Organic Cotton Sheets (GOTS ) Certified 300TC Percale 100% Cotton Made in Portugal
O•ZONELite™ Titanium Dioxide Indoor Air Purification
Organic Cotton Sheets GOTS
Petzlife Products Inc. Oral Care Gel & Oral Care Spray
Protect-A-Bed®
Premium Mattress & Pillow Protectors
Royal Pedic Organic Latex Mattress
Royal Pedic Organic Latex Toppers
SAFIYA Fine Linens™ Long Staple Egyptian Cotton Sheet Sets
Sleep and Comfort Products™ Intense® Butterfly Pillow™
Sleep and Comfort Products™ Memory Foam Mattress Topper
SnugFleece Woolens® Mattress Covers / Pads
Soft-Tex™ Natural Down and Memory Foam Pillow
Southern Textiles Maxicale Sheets
Splintek® SleepRight Side Sleeping Memory Foam Pillow
Wash 'n Zip
Yala® Bamboo Sheet Sets
Yala® Sandwashed Seamless Silk Sheet Sets



Alpaca Pillows by Malpaca®
This product has a 30-day money back guarantee. Customer is responsible for the return shipping charges. Our incurred shipping costs to you plus a $5.00 processing fee are non-refundable. You MUST call first prior to returning this product to receive proper return authorization instructions. (Click here to go to product page >>>)

The Bedfan® Personal Cooling System
This product has a 30-day money back guarantee. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable. You MUST call first prior to returning this product to receive proper return authorization instructions. (Click here to go to product page >>>)

Bowsers Pet Products Double Donut Dog Bed
Bowsers Pet Products Buttercup Cat Bed
These products are made to order and are non-returnable.(Click here to go to product page >>>)

Branche Silk Pillowcases and Eye Masks
This product has a 14 day return policy on unopened, unused items in original condition and packaging. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.
(Click here to go to product page >>>)

Canine Cooler ® Thermoregulating Pet Bed
This product has a 30-day money back guarantee. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.You MUST call first prior to returning this product to receive proper return authorization instructions. (Click here to go to product page >>>)

ChillowPlus® Chillow® or Mini Chillow®
Chillow Cooling Pillow Insert
This product has a 30-day money back guarantee. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable. You MUST call first prior to returning this product to receive proper return authorization instructions. (Click here to go to product page >>>)

ChiliCloud™ Pillows
This product has a 30-day money back guarantee.. Customer is responsible for the return shipping charges. Our incurred shipping costs to you plus a $5.00 processing fee are non-refundable. You MUST call first prior to returning this product to receive proper return authorization instructions. (Click here to go to product page >>>)

ChiliPad™
This product has a 90-day money back guarantee. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable. You MUST call first prior to returning this product to receive proper return authorization instructions. (Click here to go to product page >>>)

ChiliGel Body Pad and Pillow Pad
This product is non-returnable due to hygienic reasons.
(Click here to go to product page >>>)

Dog Gone Smart™ Bed with Nanotechnology
This product is non-returnable.(Click here to go to product page >>>)

Down Decor® Down Topped Feather Bed
Down Decor® White Goose Down Density Pillow
These products are non-returnable due to hygienic reasons.(Click here to go to product page >>>)

Down Decor® European White Goose Down Comforter
This product is non-returnable due to hygienic reasons.(Click here to go to product page >>>)

DreamFit™ Sheet Sets & Pillowcases
This product has a 14 day return policy on unopened, unused items in original condition and packaging. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable. (Click here to go to product page >>>)

Empress Silk 15 Momme Silk Sheet Sets
This product has a 14 day return policy on unopened, unused items in original condition and packaging. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable. (Click here to go to product page >>>)

Errebicasa Italian Linens Woven in Italy 
This product has a 14-day return policy on unopened, unused items in original condition and packaging. Please check packaging before opening to make sure you have ordered the correct size. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges. Opened sheets are NOT returnable. Our incurred shipping costs to you are non-refundable. (Click here to go to product page >>>)

KneeSleeper Pillow
This product has a 30-day money back guarantee. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable. You MUST call first prior to returning this product to receive proper return authorization instructions. (Click here to go to product page >>>)

Leggett & Platt 400TC Adjustable Beds Sheets
Leggett & Platt Home Collection 310TC
This product has a 14 day return policy on unopened, unused items in original condition and packaging. Our incurred shipping costs to you are non-refundable. Please check the packaging "before opening" to make sure you have ordered the correct size. Sheet sets ordered that are the wrong size may be exchanged but a restocking and shipping fee will apply. These sheets will fit mattresses between 11"- 18" deep. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges (Click here to go to product page >>>)

Latex Contour Pillow by Royal-Pedic®
This product is non-returnable due to hygienic reasons. (Click here to go to product page >>>)

Natural Latex Foam Dog Bed
This product is made to order and therefore is non-returnable. (Click here to go to product page >>>)

Organic Cotton Sheets GOTS
This product has a 14-day return policy on unopened, unused items in original condition and packaging. Please check packaging before opening to make sure you have ordered the correct size. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges. Opened sheets are NOT returnable. Our incurred shipping costs to you are non-refundable. (Click here to go to product page >>>)

Protect-A-Bed®
Premium Mattress & Pillow Protectors
Aller-Zip® Bedding Encasements
This product is non-returnable. (Click here to go to product page >>>)

Fauna Sauna™
This product has a 60-day money-back guarantee. If for any reason you are not satisfied with your Fauna Sauna™ product, you may return any undamaged product to us within 60 days of receipt for a full refund. Before returning the product to us, you must call us toll free at 1-888 774-4046 for a Return Material Authorization (RMA). All returned products must be in like-new condition and must include any accessories, manuals, documentation and registration that shipped with the product in order to receive a full refund. All return shipping costs are the responsibility of the customer.(Click here to go to product page >>>)

Gel-Pedic™ Pet Bed
This product is non-returnable. Please make sure you have measured your pet and have ordered the correct size.(Click here to go to product page >>>)

Protect-A-Bed® Premium Mattress & Pillow Protectors
Gotcha Covered® Sateen Sheet Sets
This product has a 14-day return policy on unopened, unused items in original condition and packaging. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.
(Click here to go to product page >>>)

Home Source International Bamboo Sheets
This product has a 14-day return policy on unopened, unused items in original condition and packaging. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

Hyalogics HyaFlex™ Hyaluronic Acid
This product is returnable if sealed and unused.(Click here to go to product page >>>)

K&H Products
All K&H products are returnable if unused and returned in original condition and packaging. A 10% restocking fee applies. You MUST call first prior to returning this product to receive proper return authorization instructions. Our incurred shipping costs to you are non-refundable.( Click here to go to product page >>>)

Kumi Kookoon Mulberry Silk Charmeuse Silk Sheets
This product has a 14-day return policy on unopened, unused items in original condition and packaging. Restocking fee may apply. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.( Click here to go to product page >>>)

Leggett & Platt Adjustable Bed Bases/Foundations
This product is non-returnable, but has a 2-year limited warranty.
(Click here to go to product page >>>)

Leggett & Platt Restmore® Adjustable Metal Bed Frame
This product is non-returnable.
(Click here to go to product page >>>)

Manito Luxury Silk Linens
This product has a 14 day return policy on unopened, unused items in original condition and packaging. You MUST call first prior to returning this product to receive proper return authorization instructions.Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.
(Click here to go to product page >>>)

Max Comfort® Memory Foam Dog Bed
This product is made to order and therefore is non-returnable.
(Click here to go to product page >>>)

Mediflow® Fiber plus WaterBase® Pillow
This product is non-returnable.(Click here to go to product page >>>)

Mr. Herzher's Products
All Mr Herzher's unused items are exchangeable for size only, with a $15.00 restocking fee. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.
(Click here to go to product page >>>)

Natura/RevSleep Pillows
This product is non-returnable. Exceptions may apply, please call. Due to hygiene reasons, pillows can never be resold and therefore must be discarded.(Click here to go to product page >>>)

Natura World Inc. Latex Mattress Toppers
This product is not returnable.(Click here to go to product page >>>)

Organic Cotton Sheets (GOTS ) Certified 300TC Percale 100% Cotton Made in Portugal
This product has a 14-day return policy on unopened, unused items in original condition and packaging. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable. (Click here to go to product page >>>)

O•ZONELite™ Titanium Dioxide Indoor Air Purification
This product has a 30 day return policy.(Click here to go to product page >>>)

Petzlife Products Inc. Oral Care Gel & Oral Care Spray
This product has a 60-day money back guarantee. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

Royal Pedic Organic Latex Mattress
These products are non-returnable.(Click here to go to product page >>>)

Royal Pedic Organic Latex Toppers
These products are non-returnable.(Click here to go to product page >>>)

SAFIYA Fine Linens™ Long Staple Egyptian Cotton Sheet Sets
This product has a 14-day return policy on unopened, unused items in original condition and packaging. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

Sleep and Comfort Products™ Intense® Butterfly Pillow™
This product has a 14-day return policy if unused in original condition and packaging. A $10.00 restocking fee applies. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.
(Click here to go to product page >>>)

Sleep and Comfort Products™ Memory Foam Mattress Topper
This product is non-returnable.(Click here to go to product page >>>)

SnugFleece Woolens® Mattress Covers / Pads
This product is has a 30-Day No-Risk Sleep Satisfaction Guarantee. Product must be returned in new condition with original packaging. You MUST call first prior to returning this product to receive proper return authorization instructions.Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.(Click here to go to product page >>>)

Soft-Tex™ Natural Down and Memory Foam Pillow
This product has a 30-day return policy if unused in original condition and packaging. There is a 15% restocking fee. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable
(Click here to go to product page >>>)

Southern Textiles Maxicale Cotton Sateen Sheet Sets
This product has a 14 day return policy on unopened, unused in original condition and packaging. A 10% restocking fee applies. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable(Click here to go to product page >>>)

Splintek® Side Sleeping Memory Foam Pillow
This product is non returnable but exchangeable for size ONLY, if returned in good condition within 10 days. Customer is responsible for the return shipping fees. This pillow has a 5-year replacement warranty providing assurance that product will retain its supportive qualities.(Click here to go to product page >>>)

Wash 'n Zip
This product is non-returnable. Please make sure you have measured your pet and have ordered the correct size.
(Click here to go to product page >>>)

Yala® Bamboo Sheet Sets
This product has a 14-day return policy on unopened, unused items in original condition and packaging. You MUST call first prior to returning this product to receive proper return authorization instructions. Customer is responsible for the return shipping charges. Our incurred shipping costs to you are non-refundable.
(Click here to go to product page >>>)

Yala® Sandwashed Seamless Silk Sheet Sets
This product has a 14-day return policy on unopened, unused items in original condition and packaging. Customer is responsible for the return shipping charges. You MUST call first prior to returning this product to receive proper return authorization instructions. Our incurred shipping costs to you are non-refundable.
(Click here to go to product page >>>)